Global Capability Centres in India
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What is a Global Capability Center (GCC)?
Global Capability Center (GCCs) are specialized units established by multinational corporations to centralize and execute critical business functions. These centers are hubs for innovation, technological development, and operational efficiency, enabling companies to drive global business objectives. Global Capability Centers often focus on areas such as technology, data analytics, finance, human resources, and supply chain management, evolving from traditional back-office operations to strategic enablers of enterprise growth.
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Global Capability Centres in India
India has firmly established itself as the global leader in GCCs, hosting over 1,700 centers across various industries. India accounts for over 50% of the global GCC market in 2024 driven by an attractive workforce, extensive start-up ecosystem, and continuous government support. India is becoming the destination of choice to set up Global Capability Centres. The number of global capability centres in India may increase to 2200 by 2030.
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The key factors driving global capability centers in India include:
- Talent Pool: With over 5.5 million IT professionals and a rapidly expanding workforce skilled in emerging technologies like AI/ML, cloud computing, and data analytics, India offers an unparalleled talent base.
- Cost Efficiency: India’s cost-effective business environment allows companies to achieve significant operational savings without compromising on quality.
- Ecosystem Maturity: The presence of a robust IT infrastructure, government support, and thriving startup ecosystems make India an ideal destination for GCCs.
- Innovation Hub: GCCs in India are increasingly adopting cutting-edge technologies such as Generative AI (GenAI), robotics, and cybersecurity, transforming them into innovation hubs.
Global Capability Center Industry in India
Global capability center in India span a wide range of industries, showcasing the country’s versatility and appeal. According to a report by ANSR 2024 will see as many as 60+ CIOs and SVP leaders that are based in India from various GCCs. Professionals holding global roles in GCCs in India have increased from 5000 in 2023 to 30,000 by 2030 at a CAGR of 29.2%, according to a report by ANSR Q4, 2023.
Key sectors include:
- Retail and Consumer Packaged Goods (CPG): Companies like Lowe’s India and Adidas are leveraging GCCs to drive supply chain efficiency, e-commerce innovation, and customer experience enhancements.
- Banking, Financial Services, and Insurance (BFSI): Leading institutions such as Goldman Sachs and American Express utilize their GCCs for risk management, financial analytics, and global operations support.
- Healthcare: Firms like Medtronic and AstraZeneca have established GCCs focusing on clinical research, pharmacovigilance, and regulatory compliance.
- Technology: Tech giants like Microsoft and Google rely on their Indian GCCs for cloud computing, AI/ML development, and platform engineering.
- Manufacturing and Automotive: Companies such as Schneider Electric and Mercedes-Benz use GCCs for product design, research and development, and IoT integration.
These global capability centers in India not only optimize operations but also serve as innovation hubs that contribute to the global growth strategies of their parent organizations.
Leading Cities for GCCs in India
- Bengaluru: Often dubbed the Silicon Valley of India, Bengaluru is home to nearly 25% of India’s digital talent. It leads in platform engineering, AI development, and digital innovation. This is one of the top destination of Global Capability Centers in India.
- Hyderabad: With a strong IT ecosystem, world-class infrastructure, and government incentives, Hyderabad is a preferred destination for companies like Amazon and Google.
- Pune: Known for its automotive and industrial GCCs, Pune boasts a diverse talent pool and advanced developer communities.
- Chennai: A hub for engineering and business services, Chennai attracts GCCs in healthcare, manufacturing, and BFSI sectors.
- Delhi/NCR and Mumbai: These cities are prominent for professional services and BFSI GCCs, supported by a pool of experienced professionals and robust infrastructure.
- Tier-2 Cities: Ahmedabad, Coimbatore, and Bhubaneswar are emerging as viable alternative destinations for Global Capability Center due to rising costs and saturation in Tier-1 cities.
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Future Outlook of Global Capability Centre
The future of GCCs in India is marked by rapid growth and transformation. India-based GCC leaders are assuming global roles, driving innovation and strategy across enterprises. Nearly 90% of global capability centers in India plan to integrate Generative AI (GenAI) capabilities within the next 2-3 years. This technology will revolutionize industries by enabling personalized user experiences, predictive analytics, and operational efficiency.
Global capability centers in India are exploring Tier-2 cities for growth due to high attrition rates and increasing costs in Tier-1 cities. Cities like Bhubaneswar, Coimbatore, and Vadodara are emerging as key locations for new setups. Hybrid work models are also contributing to this, about 93% of global capability centers in India operate on hybrid models, offering flexibility and improving work-life balance for employees. Let us see the list of Global Capability Centres in India as below.
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List of Global Capability Centres in India
Here are some prominent GCCs across different sectors – the List of Global Capability Centres in India
Technology Sector
- Microsoft India Development Center (Hyderabad, Bengaluru)
Focus: Product development, AI research, and cloud solutions. - Google India (Bengaluru, Hyderabad)
Focus: AI/ML research, engineering, and cloud services. - Apple India (Hyderabad, Bengaluru)
Focus: Maps development, AI projects, and design innovation. - Amazon India (Bengaluru, Hyderabad)
Focus: AWS support, e-commerce engineering, and machine learning. - Intel India (Bengaluru)
Focus: Semiconductor R&D, AI, and IoT solutions.
Financial Services Sector
- JPMorgan Chase India (Mumbai, Bengaluru)
Focus: Compliance, financial analytics, and technology development. - Goldman Sachs India (Bengaluru)
Focus: Investment banking technology and risk management. - Citibank India (Pune, Bengaluru)
Focus: Global technology operations and compliance. - HSBC Technology India (Pune, Hyderabad)
Focus: Software development and financial systems support.
Pharmaceutical and Life Sciences Sector
- Pfizer India (Chennai)
Focus: Data analytics, R&D, and regulatory compliance. - Novartis India (Hyderabad)
Focus: Data science, drug discovery, and IT services. - Roche India (Mumbai)
Focus: Clinical trials, supply chain management, and analytics.
Automotive and Manufacturing Sector
- Mercedes-Benz Research and Development India (Bengaluru)
Focus: Automotive software, ADAS (Advanced Driver Assistance Systems). - Ford India (Chennai)
Focus: Vehicle design, engineering, and digital transformation. - Bosch Global Software Technologies (Bengaluru)
Focus: Embedded systems, IoT, and engineering R&D.
Consulting and Professional Services Sector
- Deloitte India (Hyderabad, Mumbai, Bengaluru)
Focus: Audit, consulting, financial advisory, and risk management services. - EY Global Delivery Services (Bengaluru, Gurgaon)
Focus: Assurance, tax, transaction advisory, and consulting services. - KPMG Global Services (Gurgaon, Bengaluru)
Focus: Audit, tax, and advisory services. - PwC India (Kolkata, Bengaluru, Mumbai)
Focus: Assurance, advisory, and tax services.
Retail and E-commerce Sector
- Walmart Labs India (Bengaluru, Chennai)
Focus: E-commerce technology, supply chain, and data analytics. - Target India (Bengaluru)
Focus: Technology development, merchandising, and supply chain. - IKEA India (Hyderabad)
Focus: Supply chain management, procurement, and IT services.
Aerospace and Defense Sector
- Boeing India (Bengaluru, Delhi NCR)
Focus: Engineering, R&D, and technology services. - Airbus India (Bengaluru)
Focus: Engineering design, simulation, and avionics software. - Lockheed Martin India (Bengaluru)
Focus: Engineering support, R&D, and IT services.
Energy and Utilities Sector
- Shell India (Bengaluru)
Focus: Technology development, R&D, and business operations. - ExxonMobil India (Bengaluru)
Focus: Engineering, data analytics, and business support. - GE India (Bengaluru)
Focus: Research, engineering, and digital solutions.
These global capability centers in India are primarily located in major Indian cities such as Bengaluru, Hyderabad, Chennai, Pune, and Mumbai, which serve as key technology and innovation hubs.